Returns & Exchanges
At Kuradashi, we are committed to reducing food waste while providing high-quality products. Due to the nature of our food items, we generally do not accept returns for change of mind, but we will provide full support for any damaged or incorrect orders.
Check Eligibility
Verify that your item is eligible for return by ensuring it arrived damaged, expired, or differs from the item you ordered.
Contact Support
Email our customer service team within 7 days of delivery with your order number and clear photos of the product and packaging.
Receive Authorization
Our team will review your claim and provide a Return Merchandise Authorization (RMA) and further instructions if your request is approved.
Refund Processing
Once your claim is validated, we will issue a refund to your original payment method or provide a replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing